Refund Policy

Deposits

A 40% deposit is required to reserve your date. All deposits are non-refundable but may be applied as a credit toward a future booking, subject to availability.

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Cancellations

• 7+ days before the event: You may reschedule or receive a credit valid for up to 12 months.
• Less than 7 days before the event: Payments are non-refundable. However, a one-time reschedule may be allowed depending on availability.

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Weather Policy

Your safety is our priority. If severe weather (heavy rain, strong winds, or unsafe conditions) prevents setup:

• You may reschedule at no additional cost, or
• Receive a credit valid for up to 12 months

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Same-Day Cancellations

Cancellations made on the day of the event are non-refundable, especially if setup or delivery has already begun.

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No-Show / Inaccessible Setup Area

If we arrive and are unable to set up due to unsafe conditions, lack of space, or no access to electricity:

• No refund will be issued
• A reschedule may be offered at our discretion

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Early Pickup / Unused Time

No refunds will be given for early equipment pickup or unused rental time.

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Refund Processing (If Applicable)

Any approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.